What is the child ticketing policy?
A: Child tickets are available for children aged 3 to 12 years. Children under 2 years travel free but must sit on an adult’s lap. All children must be accompanied by an adult. Strollers and pushchairs must be folded and stored on the lower deck.
How do I activate my ticket?
On the day of travel, use the Big Bus Tours app to activate your ticket. Once your ticket countdown has started, simply show your activated ticket to the driver to board.
If for any reason, you can't activate your ticket via the app, you can still show your printed ticket or QR to a member of staff at one of our stops, aboard the bus or at the BIG BUS & DUCK counter at 3 Temasek Boulevard, Suntec City Mall Tower 2 #01-K8, Singapore 038983. They'll issue you a paper ticket that you'll be able to use to hop on the bus throughout the validity of your ticket.
What landmarks are included?
Marina Bay Sands, Gardens by the Bay, Merlion, Singapore Flyer, Orchard Road, Chinatown, Little India, and more.
What languages is the audio commentary available in?
Pre-recorded commentary is available on most buses in the following languages:
English, Chinese, French, German, Japanese, Korean and Italian.
Are food and drinks allowed on board?
No food or drinks are allowed on the bus, except plain drinking water.
Is the bus wheelchair accessible?
Yes, open-top buses are accessible on the lower deck. The upper deck and some routes (e.g. Green/Safari lines) may not be suitable for wheelchair users. Please note: attraction accessibility may vary.
What are the tour departure times?
First departures begin at 9:30 AM from Stop 1 (Suntec City Tourist Hub). Buses run every 25–40 minutes until around 5:20 PM, depending on the season. You may also board at other key stops like Stop 11 (Botanic Gardens) or Stop 17 (Art Museum).
How do I reschedule my booking?
Email sales@ducktours.com.sg at least 1 working day in advance. Late or same-day reschedule requests will not be accepted.
Can I get a refund?
If booked through Big Bus Tours directly, request a refund via their app or at bigbustours.com/contactSGP. If booked through a third-party agent, please contact them directly for assistance.